Shopping & Clothes Dictation: Returns and Exchanges

Listen for what the customer wants back. A refund returns money, while an exchange replaces the item with another one. The reason may be a fault, damage or a problem with the size. Keep both the requested action and that reason when you type. Faulty means something does not work properly; it is not simply the wrong colour. A sentence may ask about a receipt or packaging as well. Record that question as heard, without adding a shop rule that the speaker has not stated.